Our Commitment to You
At Kalrom Systems Ltd, we want you to be completely satisfied with Stand-Up Writer. We offer a straightforward 14-day refund policy on all subscription purchases.
✓ 14-Day Money-Back Guarantee: Request a full refund within 14 days of purchase if you're not satisfied with the Service.
Eligibility for Refunds
You ARE Eligible for a Refund If:
- You request a refund within 14 days of your initial subscription purchase
- You request a refund within 14 days of a subscription renewal
- You have not previously received a refund for Stand-Up Writer
- The Service is experiencing significant technical issues that we cannot resolve
You Are NOT Eligible for a Refund If:
- More than 14 days have passed since your purchase or renewal date
- You have already received a refund for Stand-Up Writer in the past
- Your account has been terminated for violation of our Terms of Service
- You purchased through a third-party platform that handles its own refund policy
How to Request a Refund
Requesting a refund is simple:
- Contact our support team — Send an email to support@stand.app with the subject "Refund Request".
- Provide your account details — Include your account email and approximate purchase date.
- Tell us why (optional) — Feedback helps us improve, but it's not required.
- Receive your refund — We process refunds within 5–7 business days back to your original payment method.
Refund Processing
Timeline
- Review: We typically review refund requests within 24–48 hours
- Processing: Approved refunds are processed within 3–5 business days
- Bank Processing: Your bank may take an additional 5–10 business days to reflect the refund
What Happens to Your Account
- Your subscription will be immediately cancelled
- You will lose access to Pro features
- Your jokes and shows will remain accessible with free tier limitations
- You can continue using the free version of Stand-Up Writer
App Store & Google Play Purchases
If you purchased through the Apple App Store or Google Play, refund requests must be submitted through those platforms:
- Apple App Store: Request a refund from Apple
- Google Play Store: Request a refund from Google
Paddle Payments
For web subscriptions processed through Paddle, refunds are handled in accordance with Paddle's policies. Our 14-day refund period meets and exceeds Paddle's minimum requirements.
Exceptions & Special Circumstances
We review exceptional cases on a case-by-case basis:
- Accidental duplicate purchases
- Technical issues preventing access to the Service
- Unauthorized purchases on your account
- Extended service outages
Contact Us
Need help with a refund? Email support@stand.app. We typically respond within 24 hours.